Legal information

Marxx Electrics

Wolfshaegen 191, 3040 Neerijse

BE0792.318.467

info@marxxelectrics.be

+32 479 01 61 22

We only collect data that is necessary to properly provide our services, such as:

• Name
• Adress
• Phone number
• Email address
• Any project or installation data
• IP address (when using our website)

Data is collected when you:

• Filling out a contact or quotation form
• Send us an email or message
• Entering into an agreement
• Our website visits (via cookies or analytical tools)

We use your data to:

• To process your application or quote
• To carry out the installation of charging stations and accessories correctly
• To contact you for follow-up or service
• Legal obligations to be fulfilled (e.g. invoicing)
• To improve our website and services

No, we do not share your data with third parties, unless this is necessary for the performance of our services (e.g. inspector, accountant) or if we are legally obliged to do so.

We do not retain your data longer than necessary for the purpose for which it was collected, taking into account legal retention periods (e.g. 7 years for invoicing).

We take technical and organizational measures to protect your data against loss, misuse, unauthorized access, or alteration.

You have the right to:

• To access your data
• To have your data corrected or deleted
• To transfer your data
• To object to processing
• To withdraw your consent

Wilt u één van deze rechten uitoefenen? Neem dan contact met ons op via info@marxxelectrics.be.

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We offer installations of charging stations (including Smappee), electrical inspections, and technical support for private customers in Belgium. Any additional services will be clearly discussed in advance and confirmed in writing.

All quotes are non-binding and valid for 30 days, unless otherwise stated.

The prices stated include VAT, unless otherwise indicated.

Price changes due to external factors (e.g. suppliers, materials) may lead to adjustments, subject to prior communication.

We strive for timely execution of the work as agreed. You will be informed promptly of any changes to the schedule.

If you postpone or cancel the execution less than 48 hours before the scheduled start, charges may apply.

Invoices are payable within 15 days from the invoice date, unless otherwise agreed.

In case of late payment, we reserve the right to charge reminder fees and default interest.

We work with care and in accordance with applicable standards and legislation. However, we are not liable for:

• indirect damages (e.g. consequential damages, loss of profit),
• damage caused by incorrect information or defective infrastructure on the customer’s side,
• disruptions caused by external factors (network issues, third-party software errors, etc.).

1. Legal and Installation Warranty

All works and installations carried out by Marxx Electrics are covered by a 2-year legal warranty on the proper execution of the works (conformity). This includes the guarantee that the installation has been performed professionally and in accordance with applicable standards.

2. Manufacturer’s Warranty on Products

For the supplied materials, such as solar panels, inverters, and home batteries, the warranty terms of the respective manufacturer apply. Marxx Electrics acts as the point of contact for warranty claims.

• Smappee Charging Stations: Standard 2-year manufacturer’s warranty on material and manufacturing defects.
• Easee Charging Stations: Standard 3-year manufacturer’s warranty on material and manufacturing defects.
• Veton Charging Stations: Standard 5-year manufacturer’s warranty on material and manufacturing defects.
• SolarEdge Inverters: Standard 12-year manufacturer’s warranty on material and manufacturing defects.
• SolarEdge Home Batteries: Standard 10-year manufacturer’s warranty on material and manufacturing defects.
• SMA Inverters: Standard 10-year manufacturer’s warranty on material and manufacturing defects.
• SMA Home Batteries: Standard 10-year manufacturer’s warranty on material and manufacturing defects.
• BYD Home Batteries: Standard 10-year manufacturer’s warranty on material and manufacturing defects.

3. Battery Performance Warranty

The home battery is also covered by a manufacturer's performance warranty, guaranteeing that the battery will retain at least 70% of its original nominal storage capacity after 10 years or after reaching the manufacturer-specified total energy throughput (MWh Total Throughput Energy), whichever limit is reached first.

4. Exclusions

Warranties (both on labor and products) are void in the event of:

• Improper use, negligence, or lack of maintenance by the customer.
• External damage (force majeure, lightning strikes, water damage, etc.).
• Modifications, repairs, or interventions to the system by third parties without our express written consent.
• Failure to comply with the manufacturer’s conditions (such as required online monitoring).

5. Full Terms and Conditions

For detailed and current terms, Marxx Electrics refers to the official warranty manuals of the manufacturers, which shall always prevail over the summary in these general terms and conditions.

If a scheduled assignment is canceled more than 5 working days in advance, no charges will be applied. In case of late cancellation, we reserve the right to charge incurred costs or a fixed fee.

We respect your privacy and process your data in accordance with our privacy policy.

All agreements are governed by Belgian law. In case of disputes, only the courts of the district where our registered office is located have jurisdiction.

The content of this website is intended for general information and does not replace professional, personalized advice.

We strive to keep the information current and accurate, but cannot guarantee that all data is complete, precise, or up-to-date.

We reserve the right to make changes without prior notice.

Marxx Electrics cannot be held liable for direct or indirect damage resulting from the use of this website or reliance on its information.

This includes, but is not limited to, loss of data, loss of profits, business interruption, or other commercial damages.

This website may contain links to external websites. We have no control over the content of these sites and are not responsible for their content or privacy policies.

All content on this website, such as texts, images, logos, and designs, is the property of Marxx Electrics or its licensors.

Use of this content without written permission is not allowed.